What should I do if my device does not connect to the network?

Make sure your device is turned on and charged.
Make sure your network signal is strong and stable enough. Place your mobile device near the device in a location with local network coverage. Open a website to see how fast and smoothly the download is going.
If the network is working fine but the device is still not connecting, check to see if there are too many devices connected to the router.
Check that the network password is correct. Check for extra spaces before or after your Wi-Fi name or password and upper and lower case characters.
Make sure the router is set to encrypt and authenticate as WPA2-PSK or AES, or both are «auto». Check your wireless mode: Don't set it to «11n» only.
If your router supports both 2.4 GHz and 5 GHz bands, but your cell phone only shows one name for the two Wi-Fi networks on the Wi-Fi search page, follow these steps:

- Go to the wireless router page. (The login address is usually found on a label attached to the back of the router).

- Go to the 2.4 GHz settings page and set the Wi-Fi name (SSID) to xxx-2.4G, where xxx indicates the Wi-Fi name.

- Go to the 5 GHz settings page and set the Wi-Fi name (SSID) to xxx-5G, where xxx indicates the Wi-Fi name.

When you complete the previous settings, the new Wi-Fi names will show up on your cell phone's Wi-Fi settings page.

Note: After changing the Wi-Fi names, you need to reconnect the devices that use this wireless router. If the password has not been changed, it remains the same.

If you have MAC filtering enabled on your router, remove the device from the router's MAC filtering list in order to reconnect to your network. You can also disable MAC filtering.
Make sure DHCP is enabled on your router. Otherwise, the device cannot get an IP address.

If you checked all the previous settings and the device is still not connecting to your network, please tell us your account login and device ID. Our technical support engineers will troubleshoot the issue.